Terms & Conditions
FAQs
Is your work guaranteed?
What do you do with personal information I give you?
Do you keep submitted artwork & designs?
Trademarks & copyrighted artwork?
Do you offer volume pricing discounts?
What are your order minimums?
Consistancy, Overages & Shortages
Order changes or cancellations?
Claims, Adjustments or Returns?
Shipping Information?
Rush Orders?
Shipping Delays?
Price Changes?
Sales Tax Exemptions?
Net Terms?
Check Returns
Warranties?
Our Guarantee
We will replace at our expense any order in which a mistake has been
made due to negligence or error on our part.
How We Handle Your Information Our
Privacy Policy
Design
and Preparation
Artwork
Designs created by Imprinted Originals, LLC remain our property, and
we retain the right to use them for marketing and advertising purposes.
We reserve the right to refuse to utilize provided
artwork for any reason.
See Trademark and Copyright for more information.
See Artwork
Submission for more details.
Use of Trademarks
and Copyrights
By submitting designs or requests for the development of designs based
on your specification, you agree that you are indicating that you are
the legal owner or licensee of all rights, including copyright, to the
design, logo, service mark, trademark, artwork or intellectual property
which you have submitted.
You agree to financial liability for all claims
made against Imprinted Originals with respect to copyright, legality
and damage, with respect to any material submitted or requested by you.
Ordering
Acceptance and Transfer of Ownership
Your signature on an Order Agreement indicates your acceptance of product,
designs, services and terms and conditions as defined by it. Your receipt
and retention of goods covered constitutes acceptance of the completed
order. All goods become your property at the time they are accepted
by the carrier.
Any contract between Imprinted Originals LLC and
yourself is construed to be under New York State Law.Volume Discounts
Volume discounts are handled on a case-by-case basis. Please contact
us.
Minimum Order Size
Orders are subject to minimums. Surcharge applicable to below-minimum
orders.
Promotional item order minimums vary by item.
Apparel Minimums
| Screen
printed |
24
|
| Heat transfer |
24
|
| Embroidered |
24
|
| Monogrammed |
12
|
|
|
Confirm details with your Customer Service representative
when placing your order.
Consistency, Overages
and Shortages
On bulk orders (such as promotional items), variations in quality and
quantity are standard, up to approximately 5% over or under requested
count (25% for paper goods).
We will charge for the actual quantity shipped.
Changes and cancellations
We will do our best to assist with modifications of orders, but we cannot
guarantee our ability to do so.
Changes and cancellations made prior to production
but after an Order Agreement has been signed will be subject to charges
for work already performed including, as appropriate, but not limited
to: setup, artwork design and pre-production, shipping, handling and
restocking fees.
Cancellations cannot be accepted once production
has begun. You will be charged the original amount agreed.
Claims, Adjustments and
Returns Policy
No returns will be accepted without a Return Merchandise Authorization
(RMA) code.
Please check your order on receipt. You must contact
us within 2 business days regarding items found to be defective in materials
and/or craftsmanship, as we are bound by the return policies of our
suppliers.
We will not replace any item found to have design,
spelling, copy, or artwork preparation errors made by the customer.
Items which have been washed, personalized or otherwise altered by the
customer cannot be returned.
All personalization and design work must be received
by mail, fax or email, and all artwork designs prepared by Imprinted
Originals must be signed off prior to production, so that we can minimize
the opportunity for error.
Contact Customer
Service for return instructions.
Shipping
and Handling
Shipping
Information
Parts of your order may be shipped from multiple locations, which means
they may arrive at different times.
We ship by various carriers and are restricted by their regulations
with respect to delivery locations and days. Imprinted Originals, LLC
is not responsible for orders lost or damaged during shipping; all claims
must be made against the carrier.
If you have an account with a carrier which you
would like to use, let us know during preparation of your Order Agreement
so you will not be charged for shipping.
Delivery for specific dates must be worked out in advance to ensure
that time required for production, handling and shipping are all accounted
for properly.
Rush Service
Rush service may be available. Contact us with your needs.
Shipping Delays
Imprinted Originals LLC cannot be held responsible for delays in delivery,
or damages associated with delays. Production, shipping and delivery
dates are best estimates based on input from our vendors.
We will do everything possible to meet your deadlines,
but it is best to plan and execute well in advance of your needs.
Payment
Terms
Price Changes
Though we attempt to keep all prices on our website up to date, occasionally
they will be incorrect due to data entry error or changing market conditions.
We will contact you if this will affect your Order Request
Sales Tax
We are required by law to collect state, county and city taxes for New
York, as applicable. If your company or organization is exempt from
sales tax, please send a copy of your resale or exemption certificate
by fax to: 631-979-0320.
(See Forms
page)
Net Terms
If you are granted net payment terms and you are late paying your invoice,
you agree to be subject to a 2.0% finance charge or the maximum permitted
by law on accounts with past due invoices. You also agree to pay all
attorney's fees, all collection agency fees and any other expense incurred
in the collection of any amount owed and not paid when due.
Check Returns
There will be a $25.00 fee for checks returned due to Non Sufficient
Funds, and payment terms may be changed for future orders.
Warranties
Warranties are transferred based upon manufacturers designation. No
other expressed or implied warranty is provided by Imprinted Originals.
